Cases we can review
SIP N SIT SDN BHD reviews return, refund, or exchange requests only for accepted issues: wrong item sent, item materially different from the product page, damaged/defective item on arrival, or delivery exceeding the stated shipping timeline.
Food/Beverage/Grocery condition rules
For this product category, review depends heavily on sealed packaging, expiry or best-before date, storage condition, leakage, crushing, and parcel condition. Requests may be declined for opened, consumed, improperly stored, expired after receipt due to late handling, or perishable goods without arrival evidence.
Evidence needed
Customers should provide clear order details, photos, and where possible a continuous unboxing video showing the sealed parcel, shipping label, packaging, and product condition before use.
Request deadline
Requests must be submitted to sip.n.sit@outlook.com within 24 hours after receiving the parcel. Late requests or requests without sufficient evidence may not be accepted.
Outcome after review
If approved, we may arrange replacement, exchange, refund, or another suitable resolution depending on the issue, product condition, and available stock.
Refund Method
Approved refunds will be refunded to the original payment method or the customer’s bank account, as applicable.
Refund Timeline
Once a refund is approved, the refund will be processed within 7–14 business days, depending on the payment method and the processing time of the relevant payment provider.
Returning items
Items must not be sent back without approval. Our team will advise the return method for approved cases.